At Anvera, we strive to deliver your orders safely and on time. Please read our shipping policy to understand how your orders are processed and delivered.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- Once your order is shipped, you will receive a confirmation message with tracking details.
Shipping Time
- Standard delivery usually takes 3–7 business days depending on your location.
- Delivery timelines may vary for remote areas or during peak seasons, festivals, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment confirmation.
- We may offer free shipping on selected products or order values during promotional offers.
Order Tracking
Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp. You can use these details to track your shipment in real time.
Delivery Delays
While we try our best to ensure timely delivery, delays may occur due to:
- Courier or logistics issues
- Weather conditions or natural disruptions
- Incorrect or incomplete shipping address
- High demand during sales or festive seasons
Anvera is not responsible for delays caused by third-party courier services.
Incorrect Address or Failed Delivery
Please ensure your shipping address and contact details are accurate. If an order is returned due to incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with order details and product images. Our support team will assist you with replacement or resolution.