At Anvera, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
- Products can be returned within 7 days of delivery.
- Items must be unused, unwashed, and in original condition with all tags and packaging intact.
- Returns will not be accepted for products that show signs of use, damage, or alteration.
- Certain items such as sale or discounted products may not be eligible for return (if applicable).
Exchange Policy
We offer exchanges for size or product replacement, subject to product availability. Customers can request an exchange within the eligible return period.
Return Process
- Contact our support team with your order details and reason for return.
- Our team will guide you through the return procedure.
- Once the returned product is received and inspected, the return or exchange will be processed.
Refund Policy
- Refunds will be processed after the returned product passes quality inspection.
- The refund amount will be credited to the original payment method within 5–7 business days.
- Shipping charges (if applicable) are generally non-refundable unless the return is due to a defective or incorrect product.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with product images and order details. We will arrange a replacement or refund as applicable.
Non-Returnable Items
- Used or washed products
- Products without original tags or packaging
- Customized or altered items (if applicable)